My son, who is a life guard at the local recreation center and doesn’t have his driver’s license yet, had to be to work this morning at 4:45am to open the two-hour shift that started at 5am. I normally arrive at the gym (on good days) at 5:10am. For years, I’ve seen the hours of operation on the front door – “Open at 5am”.
At 4:47am, when I pulled up to drop him off (my plan was to wait in the car for fifteen minutes), I saw people already lifting weights through the windows. I dropped my son off at the front and then parked and went in myself, earlier than normal.
I asked the woman at the front desk what time she opened at she remarked “4:30am.” I sure was happy that I could go right in and start my workout.
My expectations were exceeded and I was thrilled. In your work today, ask yourself how you are managing the expectations of your clients and customers. How about with the people you care most about? How can you do better?